FAQ

If you’re not quite sure which size is right for you, refer to our size guides.

If order was placed, but not shipped you can change or cancel your order. Once order is shipped and out for delivery, we’re unable to make changes or cancellations.

If your item(s) don’t work out, you can always exchange for a different style or return for a refund.

And good news: domestic return shipping is free.

All sale items and discounted items are final sale, if the discount over 25%. This items can't be returned. Quantities are limited and are not eligible for return or store credit.

If you have a question about the sizing of a sale suit, please call customer service at +1-808.900.1108 or see our Size Chart here.

If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders. We do not offer price adjustments.

We hope you’ll love your new swimwear, but if not — no worries! We gladly accept returns on full-priced items within 30 days of delivery for USA orders. 14 days for international orders.

Please note:

• Sale items and purchases made with a 50% discount code or higher are final sale and not eligible for return.
  
• Returned items must be unworn, unwashed, undamaged, and include all original tags, liners, and packaging.
  
• Please try on swimwear over underwear and keep the sanitary slip attached.
  

For health and safety reasons, we cannot accept returns of items that are soiled, worn, washed, or damaged.

Our team will inspect all returns — if a suit is determined to be soiled, it cannot be refunded, exchanged, or sent back.

If you want to return your item, you can do it automatically from your account, if you have one, or you need to reach us out at info@smartswimsuits.com. Once your return is authorized, you'll receive step-by-step instructions and a shipping label via email.

Eligible items must be returned in their original condition – not worn, washed or damaged – and must have all tags and liners attached and returned in original packaging. See return & refund policy here.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.

Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

• Full shipping policy you can find here
• We are unable to make changes to orders once shipped
• All orders are subject to address verification
• Direct signature is required on orders over $500
• We do not ship on Saturday and Sundays
• Ground shipping is delivered by USPS
• Ground shipping orders can take up to 48 hours to process from when your order is first placed.
• Please allow time for your order to be received and processed by our warehouse team. From then, ground shipping: 6-10 business days approximately to most major cities.
• During peak, promotional and holiday periods, processing timeframes may be subject to change and getting your order may take longer to be on the move than expected. Please allow an additional 5-10 days for shipping. We thank you for your patience during these times.
• Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details cannot be supplied on weekends. If you did not receive an email with tracking details or have questions, please feel free to contact us at: info@smartswimsuits.com
• For pre-orders once you have secured your pre-sale item, we will ship it to you as soon as it becomes available. As soon as your pre-ordered piece has been sent, you’ll receive an email with tracking details, so you know when to expect it. We will reach out to the email address associated with your order to advise if there are any expected delays.
• Our orders are shipped via third party warehouses located in Hawaii, Texas and Europe, also our retail store locations. We predominately use USPS for deliveries to major cities. Please note, Smart SwimSuits reserves the right to ship via an alternate courier where required.
• If you experience a lost, damaged or stolen package, Smart swimSuits will only ship a replacement order. If the items are not available a merchandised credit will then be issued.
• You have 30 days from when your package shows delivered to reach out regarding a lost, damaged or stolen package.

Yes, we ship internationally to over 100 countries.

While we hope that you will love your merchandise if for any reason you are unsatisfied with your purchase of full priced merchandise, we will gladly accept your unworn/unwashed items within 14 days of the delivery date. Sale items and items purchased using a 25% discount code or above, are FINAL SALE and are not eligible for return.

Eligible items must be returned in their original condition – not worn, washed or damaged – and must have all tags and liners attached and returned in original packaging.

Please try on garments over underwear and do not remove the sanitary slip.

Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. It is at Smart SwimSuits's discretion to determine if the returned suit has been soiled. If a suit is determined to be soiled, orders will not be accepted for a return or merchandise credit. Smart SwimSuits cannot send back the order, and will have to damage out any soiled suits.

Some countries require duties and taxes to be paid upon delivery and therefore cannot be calculated at checkout. It will be the customer’s responsibility to pay such fees as determined by local customs authorities.

No. All shipping and return cost for the International orders or returns paid by customers.

Smart SwimSuits can't offer free delivery or return for International orders.

Yes, you can send back your item (should be returned in their original condition – not worn, washed or damaged – and must have all tags and liners attached and returned in original packaging)

After the inspection we will resend you the new size. You can exchange your item just one time.

Items purchased past the 30 day return policy.

Items marked as final sale or if the discounted price over 25% off.

Accessories (jewelry, sandals, towels, hats, handbags, sunglasses, beauty, pool toys, and candles.)

Free gifts or promotional items with retail value.

Items purchased using a 25% discount code or above.

Sales and clearance items, including sample sale items.

Original shipping and handling fees.

Orders placed online cannot be returned to our retail locations.

Orders placed at retail locations cannot be returned online.

Once your items are inspected by the return department, you'll get your refund typically within 48 hours. It may take up to 7-10 business days for the refund to be fully processed by your bank provider.

No. All shipping and return cost for the International orders or returns paid by customers. Smart SwimSuits can't offer free delivery or return for International orders.

Our innovative swimsuits are made of a special mesh-like fabric. Tiny holes allow sunlight to reach your skin. Meanwhile, the constant movement exposes different areas of skin to the sun and hides others which allows you to tan without burning.

You do not need to apply sunscreen underneath the fabric, aiming to avoid burns. Prioritise the well-being of your skin and the oceans by cutting down on the use of sunscreens containing harmful chemicals.

Yes. The fabric consists of thousands of tiny holes (pores) that are intertwined with each other and let the sun rays through. Due to this function, smart swimsuits provide the same protection level from the sun, as the medium SPF sunscreen.

We recommend to use reef safe sunscreen for the open parts of your body.

If you apply reef safe SPF35 sunscreen to the open areas of the body, you will get a smooth and soft tan all over your body.

In addition, this fabric feels more comfortable on the body, allows the skin to breathe and dries faster than its usual counterparts between 5 to 15 minutes on your body.

You can stay on the beach longer, your skin will not burn, blush or eventually peel off, there will be no redness or pain.

Swimsuits are not transparent, because we work prints carefully, so that they visually create a dense fabric effect.

Celebrate Your Beauty: Built-in shape-wear features flatter your figure and make you feel fabulous (though we think you are perfect just the way you are, it is nice to have the extra "support" on some days!).

Our swimsuits are crafted from a mesh-like fabric designed for comfort and breathability.

• Swimsuits: 81% polyester, 19% lycra
• Swimwear with shape-wear -like effect: 69% polyester, 31% elastane
• Beachwear: 93% polyester, 7% elastane
  

Please note: fabric composition may vary slightly by style — check the product description for exact details.

No, Smart SwimSuits are almost not transparent owing to the density of the fabric and the prints we choose. 

However, the fabric is very thin due to the huge number of tiny pores that allow the sun's rays to pass through and get you tanned. So, the level of transparency may depend on how much it is stretched on the body. 

If you are very nervous and modest, then you should choose a more intense print that visually covers the body and creates an opaque effect. The more solid the pattern, the more transparent it gets.

The intensity and time of tanning depends on many factors, the main of which is the level of melanin in your skin. 

We recommend using reef safe sunscreen with a higher factor (up to 50) during the first days of sun exposure for areas that are not covered by a Smart SwimSuit. In this case your body have time to get used to tanning, especially if some areas have never sunbathed before. In rare cases, it takes longer than usual to smooth the tan out.

Smart Beachwear and Smart SwimSuits with sleeves allow you to stay in the sun for longer amount of time than usual swimwear. However, we don't recommend staying too long in the sun – even with all the protection your body will not be able to withstand general overheating if over-exposed to the sun. 

Smart SwimSuit works like a sunscreen with an average level of SPF 35: for different skin tone (lighter/darker skin than average) there will be a different effect.

Proper care is one of the key factors that affect the longevity of any swimsuit. Normally, swimsuits are designed to be used for one season, but you can double the time by taking proper care of your swimwear. 

Even the most expensive and high-quality models lose their shape and become useless because of the exposure to the effects of UV protection sunscreens and other external factors. 

The main rule to extend the life of a swimsuit: you should never leave it wet and crumpled. Rinse it in cool fresh water and be sure to dry it in accordance with the directions on the care label. Wash it only by hand, in a lightly soapy water at a temperature of 20-30 degrees. Try to avoid contact with the fabric when using sunscreens. 

Also you should have in mind that hydromassage jets and saunas are fatal to the elastane fibers found in a swimsuit.

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.